Another Dimension to Diversity in Travel: Technology

Another Dimension to Diversity in Travel: Technology

By Manuel Hilty & Pedro Camara

“In travel, supply chains are inherently complex. We both deal with several million providers of services – including but not limited to hotels, activity providers, transfer providers, rental car providers, restaurants, events and attractions, guide services, airlines, train lines, bus lines, ferries and cruise lines.  

In some verticals, this number of service providers has also created a huge network of distributors, consolidators and aggregators.

But how do we now find the best source of products? And should we regard this situation as an unnecessary complexity or as a valuable element of diversity because it allows for a lot of differentiation?”

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