Nezasa welcomes Alex Farmer as its new Chief Customer Officer

Nezasa is thrilled to welcome Alex Farmer as its new Chief Customer Officer from September 19, 2022. 

Together with his team, he will be responsible for the Customer Organisation at Nezasa and have the sole priority of ensuring that our customers are as successful as possible in using our platform.

“I’m delighted to join Nezasa as CCO at a critical time for the travel industry. The industry’s recovery from the COVID-19 pandemic represents a compelling opportunity for travel companies and tour operators to rethink how they serve their customers. As consumer expectations continue to rise, the ability to personalise travel to each traveller’s unique needs and desires, supported by Nezasa’s platform, will help our customers capture a greater share of wallet, increase returning customer rate, and improve their traveller’s experience. When Nezasa was founded in 2012, their goal was to develop software that makes travel experiences more attractive, flexible and convenient. As Nezasa’s CCO, my role will be to ensure our customers achieve that objective.” says Alex Farmer.

Alex Farmer most recently served as the VP of Customer Success at Cognite, an Oslo-based DataOps scale-up and Norway’s first unicorn, where he built out the customer success practice. 

Before this, Alex served as VP of European Sales and Customer Success at Incopro, a brand protection technology company, where he led the global customer success, partnerships, onboarding, training, and support functions and the EMEA sales team.  

He was also recently named a 2021 Top 25 Customer Success Influencer by SuccessCOACHING and founded the world’s first customer success awards program –  Customer Success Excellence.  

“We are extremely happy to have found the perfect candidate for this position. Alex is one of the leading figures in the global Customer Success discipline for B2B SaaS companies. I have a lot of confidence that he will excel in his role and bring our customer service to a new level, as well as help transform Nezasa into one of the most customer-centric technology and platform providers in the travel industry.” Manuel Hilty, Nezasa CEO.